Customer Service

For all enquiries and complaints, please use the following address or contact us via telephone +49(0)30/68 39 02 0 or by mail info@schmidtspiele.de

What a pity if faulty pieces or missing playing instructions spoil your fun. It is our pleasure to help you. Please be aware that we can only process your enquiry or complaint in the following way:

Enquiries and complaints

For all enquiries and complaints, please use the following address or contact us via telephone +49(0)30/68 39 02 0 or by mail info@schmidtspiele.de

Schmidt Spiele GmbH
Kundenservice
Lahnstraße 21
D-12055 Berlin

Please refrain from sending us faulty products without being asked to do so.

You need a spare part for one of our games?

We will gladly send it to you. For this purpose, please send your enquiry by post and indicate the following information: name, address, telephone number as well as name and product number of the game. We will then send you the spare part immediately. We apologize that we are not able to send game boards, complete colour sets or the complete contents of games. Unfortunately, we can only send spare parts that are still available.