Help and support

Do you need a set of instructions for a game?
You can find the instructions for several games to download as a PDF file on our website. Please click on the relevant image of the game or proceed directly to the “Download” section where you can find a good selection of instructions. If you are missing a set of instructions for one of our products and you cannot find it in our Download section, please sent us a mail to: info@dreimagierspiele.de. We will gladly send you the instructions by post. Please send us a letter, stating the following information: name, address, telephone number, name and item number of the game. Please send three stamps each to the value of EUR 2.60 along with your letter to cover the postage fee. You will then promptly receive the required instructions. Please note that we can only send you game instructions we have in our archive. Depending on availability, we will send you an original set of instructions or a photocopy of such.
Do you have questions about a game? Mail contact: info@dreimagier.de
Information for game authors Mail contact: info@dreimagier.de

Customer service

It’s a pity if your enjoyment of our games is spoilt by defective parts or by a missing set of instructions. We will be glad to help you. However, please note that we can only process enquiries and complaints as per the following:
Enquiries and complaints
Please use the following address or the telephone number 030/6839020 for all enquiries and complaints
Schmidt Spiele GmbH
Drei Magier Spiele
Customer service
Lahnstraße 21
12055 Berlin
Please do not return to us any faulty goods without prior agreement.
Do you need a spare part for a game?
We will gladly send it to you. Please send us a letter, stating the following information: name, address, telephone number, name and item number of the game as well as the title of the game. Please send stamps to the value of EUR 2.60 along with your letter to cover the postage fee for the spare part. You will promptly receive the necessary spare part. Please note that we cannot send you any game boards, any entire sets of colours or any complete game contents. Unfortunately, we cannot send you any spare parts which are no longer in stock.

Contact

Schmidt Spiele GmbH
Lahnstraße 21
D-12055 Berlin
Tel.: +49 (0)30/68 39 02 0
Fax.: +49 (0)30/68 39 02 30
info@dreimagier.de
www.dreimagier.de