Customer service

It’s a pity if your enjoyment of our games is spoilt by defective parts or by a missing set of instructions. We will be glad to help you. However, please note that we can only process enquiries and complaints as per the following:
Enquiries and complaints
Please use the following address or the telephone number 030/6839020 for all enquiries and complaints
Schmidt Spiele GmbH
Drei Magier Spiele
Customer service
Lahnstraße 21
12055 Berlin
Please do not return to us any faulty goods without prior agreement.
Do you need a spare part for a game?
We will gladly send it to you. Please send us a letter, stating the following information: name, address, telephone number, name and item number of the game as well as the title of the game. Please send stamps to the value of EUR 2.60 along with your letter to cover the postage fee for the spare part. You will promptly receive the necessary spare part. Please note that we cannot send you any game boards, any entire sets of colours or any complete game contents. Unfortunately, we cannot send you any spare parts which are no longer in stock.

Contact

Schmidt Spiele GmbH
Lahnstraße 21
D-12055 Berlin
Tel.: +49 (0)30/68 39 02 0
Fax.: +49 (0)30/68 39 02 30
info@dreimagier.de
www.dreimagier.de